Send NPS, CSAT, and custom surveys, post-purchase, post-support, post-onboarding, and have low scores automatically create helpdesk tickets, trigger drip sequences, or update contact health scores, all without a Zapier in the middle. Survey responses sit in the same database as the order, the ticket, and the deal, so the pattern from a low score to a churned customer is visible without a data export.
No add-on tiers, no feature gates. This is what the module ships with, included in every plan.
Pre-built templates for the three standard feedback frameworks, each configurable with your brand, custom questions, and conditional follow-up prompts based on score range.
Surveys fire automatically off platform events, ticket closed, order fulfilled, onboarding completed, using the same trigger logic as your drip campaigns, no separate survey scheduler.
A detractor NPS score creates a helpdesk ticket and enrolls the contact in a recovery sequence automatically. No manual list export to identify at-risk accounts.
Every survey response writes to the respondent's contact record with the score, verbatim text, and timestamp, visible alongside purchase history and support tickets in one profile.
Track NPS trends by customer segment, plan tier, acquisition source, or product line, segmented live from your CRM data without a separate analytics tool.
Deploy surveys by email, in-app widget, or embedded link. Response data consolidates into the same report regardless of which channel the respondent used.
Delighted and Wootric are single-purpose NPS tools, capable at sending surveys, but disconnected from the CRM, helpdesk, and drip tools where the responses actually need to land.
Start free with VCard & Link-in-Bio. Turn on Survey & NPS and the rest of the catalog from one flat plan. No per-module fee, ever.
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