Live Chat connects your website widget to the same customer record your helpdesk, CRM, and billing modules share. When a visitor starts a chat, their purchase history, active subscription, and open tickets are already visible to the agent. Conversations that need follow-up become tickets with one click, no copy-paste, no lost context. Included in every plan, no per-module or per-seat-per-channel fee.
No add-on tiers, no feature gates. This is what the module ships with, included in every plan.
Embed a fully branded chat widget, colors, position, and welcome message configurable, on any page of your website or customer portal without a third-party script dependency.
When a logged-in customer opens chat, their account record resolves automatically; agents see name, plan tier, open invoices, and ticket history before saying hello.
Any conversation can become a tracked helpdesk ticket in one click, carrying the full transcript and customer context into the shared support inbox without re-entry.
Agents fire pre-written responses via keyboard shortcut; canned content lives in the same knowledge base that powers the public help site, so answers stay consistent.
Define business hours per team; outside those hours the widget captures a message and routes it as a ticket, visitors see realistic expectations, not a blinking cursor.
Distribute incoming chats across available agents by round-robin or skill, with warm handoff so the receiving agent sees the transcript before accepting the conversation.
A real-time chat with customer context used to mean paying Intercom's per-seat rate and wiring it to your CRM with a Zapier recipe, here it's already connected.
Start free with VCard & Link-in-Bio. Turn on Live chat and the rest of the catalog from one flat plan. No per-module fee, ever.
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