AI reads each incoming support ticket, assigns a category and priority, suggests the right team or agent, and drafts a first-response candidate, all before anyone opens the queue. Because triage runs on the same database as your CRM and order history, the AI knows whether this is a paying customer, what they bought, and whether they've filed a similar ticket before.
No add-on tiers, no feature gates. This is what the module ships with, included in every plan.
Every ticket gets a category, a priority level, and a confidence score the moment it lands, billing, technical, shipping, refund, or a custom taxonomy you define.
Tickets route to the right agent or team based on category, customer tier, and agent workload, no manual triage queue, no slack messages to figure out who owns it.
AI proposes a reply using the customer's order history and prior tickets as context. The agent reviews, edits if needed, and sends, not starts from scratch.
Tickets that contain escalation signals, repeated issues, sentiment spikes, high-value customers, are flagged and fast-tracked automatically.
Triage reads the same customer record as your CRM, plan tier, order count, open deals, so priority logic can factor in relationship value, not just ticket text.
When an agent re-routes or re-categorises a ticket, that correction feeds back into the classification model's context for future similar tickets.
Forethought charges a per-resolution fee to do what a single toggle enables here, and it still needs its own integration layer to reach your CRM data.
Start free with VCard & Link-in-Bio. Turn on AI ticket triage and the rest of the catalog from one flat plan. No per-module fee, ever.
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